Reach Out
Contact our support team through the platform's support system, or email us at [email protected].
Money Matters, Handled Fairly
Know exactly when you're covered
We want every payment you make on TourIVers — anywhere on the platform — to feel safe. This Refund Policy explains, in plain language, when refunds apply, when they don't, and how to request one.
This policy applies across the entire TourIVers platform (website and mobile app), covering every type of payment listed below. By making any payment on TourIVers, you acknowledge that you have read and agreed to this Refund Policy. Our goal is simple: keep things transparent so you always know where your money stands.
What This Covers
Every payment on the platform
TourIVers handles several kinds of transactions. This policy applies to all of them — here's where money moves across the platform.
Tournament Entry Fees
Payments to join paid tournaments and competitive events hosted on TourIVers.
Wallet Top-Ups & Deposits
Funds you add to your TourIVers balance to use across tournaments and platform features.
Settlement Prize Pools
Prize money held securely in the settlement pool and released to verified winners after a tournament completes.
Sponsorships & Partnerships
Payments from brands or partners for sponsored tournaments, activations, and promotional placements.
Premium & In-App Purchases
Optional upgrades, premium features, or in-app items such as coins or credits, where offered.
Service & Listing Fees
Any fees charged to organizers for hosting, listing, or promoting events on the platform.
Eligibility At A Glance
When refunds apply — and when they don't
These rules apply to every payment type above. The clearest way to understand refunds is to see both sides side by side.
You're Eligible If…
Refunds are considered in these cases
- A tournament or event is canceled by the organizer or by TourIVers.
- You were charged due to a technical or payment error (e.g. duplicate charges or failed transactions that still deducted funds).
- A service, listing, or premium feature you paid for was not delivered or didn't work as described.
- A tournament didn't meet the standards described at the time of registration.
- An unused wallet balance is requested for withdrawal, where allowed by law and platform rules.
Not Refundable If…
Refunds won't be issued in these cases
- You fail to attend or participate in a tournament for any reason.
- You violate TourIVers' policies, tournament rules, or fair-play standards.
- A tournament or service completed successfully and there's no valid dispute.
- A premium feature or in-app item has already been used, consumed, or activated.
- A sponsorship or promotional campaign has already gone live or been delivered.
- You make fake deposits, pay a different amount than displayed, or ignore the on-screen instructions.
How To Request A Refund
Three simple steps
If you believe you qualify, requesting a refund is straightforward. Just follow these steps.
Share The Details
Include your transaction ID, what the payment was for (e.g. tournament name, wallet top-up, or premium feature), and the reason for your request, so we can verify it quickly.
We Review
Our team reviews your request and responds within 7 business days with a clear decision.
After Approval
Timing & any fees
Once a refund is approved, here's what to expect — no hidden surprises.
5–10 Business Days
Approved refunds are processed within this window. The exact timing can vary depending on your payment method or financial institution.
Possible Processing Fee
In some cases, a small processing fee may be deducted from the refund amount. If so, this will always be clearly communicated to you during the refund process.
Questions about a payment?
Our support team is here to make things right. If you think you're owed a refund or just need clarity, reach out and we'll help.