Email us
Send a request to [email protected] with the subject Account Deletion Request. Use the email linked to your account if you can.
TourIVers Account & Data Deletion
Request deletion of your account
You can ask us to permanently delete your TourIVers account and the data linked to it at any time. You don't need the app installed to make a request.
This page applies to the TourIVers mobile app (Google Play, package com.neverent.tourivers) and the TourIVers website at web.tourivers.com.
How To Delete
Three simple steps
Include your details
Tell us your username and the email or phone number registered on the account, so we can verify it is yours.
We confirm & delete
We verify your identity, confirm by email, and complete deletion within 30 days of verification.
What Happens To Your Data
Deleted vs. retained
Data we delete
Permanently removed
- Your profile: name, username, avatar, and bio.
- Your contact details: email address and phone number.
- Linked game IDs and in-game profile information.
- Your login credentials and connected sign-in methods.
- Your tournament history, team memberships, and app preferences.
- Device and push notification identifiers.
Data we may retain
Only where the law or safety requires it
- Transaction and payment records, kept for accounting, tax, and legal compliance.
- Fraud, abuse, and ban records (for example Black List entries), kept to protect other players.
- Records needed to resolve open disputes or legal claims.
- Backups, which are overwritten on a rolling cycle of up to 90 days.
Before You Go
Things to know
- Deletion is permanent and cannot be undone. You will lose access to your account and history.
- Withdraw any remaining wallet balance and finish active tournaments first. See the Refund Policy.
- Pending prize payouts or open disputes must be settled before deletion is completed.
- Want to keep your account but remove some data? Email us and tell us what you want removed.
Need help with your request?
Our support team is happy to help with account and data questions.